Our impact
For over four years, the Digi Hubs project has delivered vital, community-based digital support across Gloucestershire. Led by a partnership of eight trusted local organisations, we provide free, personalised help exactly where people need it most—in their own communities. Funded by Gloucestershire County Council and NHS Gloucestershire, we are bridging the digital divide to ensure everyone can access the modern world.
Our 2025 Impact at a Glance
- Total engagements across 2025: 6,560
- Total Adult Digi Hubs Participants Engaged: 3,718
- Total Support Sessions Delivered: 1,361
- Participant Retention: 54.3% Returning (2,009) vs. 45.7% New (1,694)
- In addition, a further 2842 Under 18’s where support via Digi Hubs supported youth groups.
Our 2025 Impact in Numbers
- Building Trust: Over half of all adult participants (54.3%) are returning visitors, proving our hubs provide the ongoing support necessary to build long-term digital independence.
- Economic Empowerment: Working-age adults (18-64) account for over 50% of our attendees, highlighting a critical need for employability support in shifting economies.
- Connecting Generations: Our highest overall engagement remains with the 65-84 age group, helping 1,048 older residents stay connected.
- Targeted Support: We tackled 535 inquiries for essential Online Services, 391 inquiries directly related to Employability, and 312 for Health & Wellbeing.
Delivering Strategic Value
- Advancing the County Strategy: We directly deliver on the Gloucestershire Digital Infrastructure, Inclusion and Innovation Strategy by connecting job seekers and facilitating access to digital health and council services.
- Data-Driven Interventions: Our custom-built data dashboard uses six-weekly monitoring reports to measure concrete, real-world impact, ensuring agile and responsive service delivery.
- National Reach, Local Action: During the #LetsGetDIGItal Get Online Week, the partnership delivered 37 events in just six days across libraries and GP pop-ups, amplified by a dedicated digital billboard campaign.
Real Stories, Real Impact
- Healthcare Access: We guided a man with complex health conditions through his surgery’s portal, empowering him to book his own medical appointments.
- Unlocking Employment: When a job seeker lacked a phone, we provided funding to buy one, helping him apply for work and manage his finances.
- Restoring Independence: Following the sudden loss of his wife, we taught a resident how to navigate the internet for daily essentials, allowing him to maintain his independence at home.
- Community Giving: After learning to use a supermarket app, two local residents used their new skills to purchase and donate items to their local food bank.